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GENERAL TERMS AND CONDITIONS

Dear Customer, 

please read this document carefully as it outlines the terms and conditions of use of the website www.busattimilano.com (the “Site“) and the sale of Products (as defined below).

DATA AND CONTACTS OF BUSATTI MILANO S.R.L. 

The Site is owned by Busatti Milano S.r.l., VAT No. 08452660965, REA Registration No. MI-2027466 (the “Seller“), with registered office in Via Paolo Andreani 4 – 20122 Milan (MI), PEC: busattimilano@pec.it, tel. T: +39 0249590640, e-mail info@busattimilano.com, through the Site and its e-commerce section, offers for sale the Products indicated therein. 

  • DEFINITIONS

Capitalized terms within this document will have the meanings specified in this section.

  • Customer: means, indifferently, the user of the Site, whether Consumer or Professional. The natural person Customer must necessarily be of legal age and have legal capacity.
  • Consumer Code: means Legislative Decree No. 206/2005 as amended.
  • Consumer: means the user of the Site who, as a natural person uses the Site and makes the purchase of Products for purposes not related to any commercial or professional activity carried out, if any, within the meaning of the Consumer Code.
  • Intellectual Property Rights: shall mean any intellectual and industrial property right, copyright, of any nature whatsoever, whether registered or unregistered, in any jurisdiction throughout the world, including rights in patents, on the Site, the Products (if any), designs, utility models, copyrights, trade secrets, know-how, trademarks and distinctive signs, industrial designs, rights in inventions (whether patentable or not), processes, methods, technical information, designs or any applications for registration or rights to register any of the foregoing that Seller has in any capacity and/or present and/or relating to the Site and the Products.
  • Purchase Order or Order: shall mean the manifestation by the Customer of the intention to proceed with the purchase of certain Products, rendered through the Site which shall necessarily contain: the Customer’s identification data, the Product(s) to be purchased, the exact place of delivery of the Product(s);
  • Professional: means the user of the Site who, as a natural or legal person who uses the Site and/or makes the purchase of Prorotti for purposes referable to his or her business or professional activity, if any, as provided for in the Consumer Code;
  • Product(s): shall mean the products offered for sale through the Site and described in the relevant technical information sheets published on the Site at the time of the Order and/or in the notices sent by the Seller, which the Customer is invited to read and which are considered accepted if the Order is sent in the terms described below.


PURCHASE OF PRODUCTS 

To purchase Products through the Site, the Customer shall:

access the Site:

  • If he/she is a new Customer, he/she will have to register on the Site, creating his/her own account, by filling in the online form found in the Site. The Customer may cancel his/her account at any time by following the relevant procedure on the Site or by writing an e-mail to sales@busattimilano.com;
  • If you are an already registered Customer, you will need to enter your login credentials in the log-in section of the Site.
  1. Select the Product you wish to purchase by clicking on “Add to Cart.”
  2. Follow the automated procedure on the Site and, therefore, accept the terms and conditions and confirm that you have read the privacy policy in order to submit the Order to the Seller and verify the accuracy of the data provided. 
  3. Wait for a summary message from the Vendor that will contain:
  • Client Summary Data
  • description of Product purchased
  • Date of purchase of the Product
  • Order Number
  • Total price paid by the customer
  • Shipping costs and time and related taxes/taxes (including customs, where calculable)
  • Shipping address for the purchased Product
  • Means of payment used by the Client
  • Indication of time limits for exercising the right of withdrawal, if applicable
  • tracking number of parcel containing the purchased Product.

This message will be contained on a printable, saveable file that can be viewed by the Customer through his or her personal account created during registration with the Site or upon written request to the Seller. 

The Purchase Order sent by the Customer shall count as a contractual proposal for purchase subject to confirmation by the Seller as just described.

The Customer must then confirm the Order and make payment for the price of the selected Product. 

PRODUCT PRICE AND PAYMENT

The price of the Products shown on the Site is understood to include VAT .

The Customer agrees to pay the Seller the price stated in the Purchase Order submitted to the Seller.

The Customer may pay for the ordered Products by the methods that will be indicated from time to time on the Site, as confirmed by the Customer at the end of the Order process.

It should be noted that the payment data entered by the Customer will be transferred directly to the payment service provider, whose general terms of service and privacy policy will apply and to which reference is made and which will be made available to the Customer at the time of payment.

Any customs charges are always understood to be borne by the Customer and will be indicated in the Order summary message.
The Products will remain the property of Busatti until payment of the full amount accepted by the Customer. The Products ordered will remain the responsibility of Busatti until the Customer receives the Products purchased. 

The Customer will be charged the price displayed on the Site at the time the Order was submitted by clicking on the ” submit order ” button. 

The Customer will be responsible for the costs incurred in the use of the means of distance communication used to place the Order, such as telephone and Internet connection charges.

For each Order placed through the Site, the Customer must make payment at the time the Order is placed; otherwise, the Seller will not process the Order which will not be deemed finalized. 

PRODUCT SHIPPING COSTS

The shipping costs of the Products are intended to be borne by the Customer unless otherwise expressly provided and, in that case, will be expressly indicated in the Order confirmation message. 

Costs related to any customs duties will always be borne by the Customer.

The costs of returning Products following the exercise of the right of withdrawal will be borne by the Customer.

DELIVERY OF PRODUCTS

From the moment of the actual collection, by the Seller, of the price indicated in the Order, the steps related to the shipment of the purchased Product will be initiated.

Delivery of the Products can be made in Italy and Europe. 

The estimated delivery time will be stated in the Order Confirmation and will start from the date of payment for the purchased Products.

Upon delivery of the Products by the courier to the address described above, the Customer undertakes to verify the integrity of the package that will be delivered to him and the correspondence of the number of pieces with respect to what is indicated in the transport document. 

The Customer understands that if the package containing the purchased Products is found to be altered, he/she must refuse delivery with the express indication of “Tampered Package”. 

The delivery of the Products shall be deemed to have been validly made to the consignee’s house number or to the different place indicated in the transport documents (D.D.T.). 

If the Customer is absent, twice in a row, at the place and time of Product Delivery, the Seller reserves the right to request reimbursement of the costs incurred in resending the package containing the Products.

On the specific conditions of transportation applied by the carrier, please refer to the relevant terms and conditions found at web: 

https://www.ferrarigroup.net/the-group/   

PRE-ORDER

Pre-ordering of certain Products is possible on the Site. In fact, some Products may be displayed on the Site but not yet available for sale. In such cases, the Site will expressly indicate that such Product is on “PRE-ORDER.”

This mode allows you to finalize the purchase of the Product when it becomes available for Sale on the Site. 

The date of availability of Products purchased with Pre-Order, may vary depending on the individual Product, particularly by virtue of the timing of retrieval of the various elements that make up the Product, purchased from third parties.
Payment for Pre-Order items is required at the time of purchase, as well as for immediately available Products. 

Once the Product so purchased becomes available, it will be shipped and the regulations herein will apply.

OBLIGATIONS OF THE CLIENT

The Customer is obligated to review and accept the information contained in the General Terms and Conditions before submitting the Purchase Order for the Products. 

Acceptance is made by flagging or marking the appropriate section on the Site and, failing that, the Order cannot be executed.

Upon receipt of the Products, the Customer accepts and assumes all risk related to the Products (including for loss, theft, or damage).

RETURNS AND RIGHT OF WITHDRAWAL 

Only and exclusively the Consumer Customer, for whatever reason, shall have the right to withdraw from the contract entered into for the purchase of the Products and to return them, without any penalty and without having to specify the reason.

The Consumer shall exercise this right, under penalty of forfeiture, within 14 (fourteen) days from the date of receipt of the Products, by sending written notice to Seller:

  • by registered mail with return receipt: at the Seller’s registered office, or 
  • by e-mail at info@busattimilano.com, or by PEC at busattimilano@pec.it, or

After communicating the will to want to return the Products, the Consumer will have 14 (fourteen) days to return, without delay, the Products purchased through the trusted Courier indicated by the Seller. It should be noted that the return will be deemed validly made if the Product has been shipped by the 14th day after the date of sending to Busatti the will to exercise the Return or Withdrawal.

The refund of the returned Product will be made on the same means of payment used for the purchase on the Site.

The cost of returning the Products, in case of withdrawal, is always understood to be borne by the Customer.

The Consumer will receive a full refund of the amount paid, and in any case within fourteen days from the date on which the Seller receives the Products, upon verification of their integrity.

All returns must contain the original sales receipt and be returned in the original packaging.

All Products returned as a result of a return or replacement request are subject to careful quality control before being accepted. 

Products with signs of wear, damage or alteration (including changes in size) will not be accepted. However, Customer will be responsible for any diminution in the value of returned Products due to improper use to preserve the nature, characteristics and, where applicable, function of the Products.

The Consumer is, in any case, liable only for the decrease in the value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. 

The right of withdrawal cannot be exercised with respect to the purchase of custom-made or clearly customized Products.

It is not possible to exercise the right of withdrawal for Products purchased by the Professional or, in any case, by parties other than the Consumer natural person.

Upon receipt of a return request under this section, the Seller will send the Customer a pre-paid return label for the return of the Product.

LEGAL WARRANTY ON PRODUCTS

Pursuant to the regulations of the Consumer Code, the Consumer is offered the so-called legal warranty on the purchased Products, also known as the “conformity warranty”, which protects him/her in the event that the purchased Products present conformity defects with respect to the sales contract signed with the Seller, and covers conformity defects that appear within 2 (two) years from the date of delivery of the purchased Product

The Consumer Customer shall then make a formal complaint regarding the defects found, within a maximum of 2 (two) months from the date on which the defect was recognized by the latter.

Unless proven otherwise, defects of conformity arising within one year after delivery of the Product shall be presumed to have already existed on that date, unless such assumption is inconsistent with the nature of the Product or the nature of the defect of conformity. As of the eleventh month following delivery of the Product, the burden of proving that the lack of conformity already existed at the time of delivery of the Product shall be on the Consumer.

It should be noted that, given the nature of the Products, it is possible that minor differences from the images posted on the Site may be found (e.g., not completely uniform coloring of metals) but, in reality, they are an expression of the workmanship and craftsmanship of the Products themselves and, therefore, cannot be qualified as defects.

The Customer may notify the lack of conformity by sending written notice to the Seller:

  • by registered mail with return receipt: at the Seller’s registered office 
  • by e-mail to info@busattimilano.com,
  • by PEC to busattimilano@pec.it. 

The cost of return and replacement and/or repair, where possible, of the Product in this case shall be borne by the Seller.

Pursuant to the law, in case of lack of conformity of the Product, the Consumer shall have the right:

  • to the restoration of compliance
  • or to the proportional price reduction
  • or to the termination of the contract.
  • Restoration of Conformity. For the purpose of restoring the conformity of the Product, the Consumer may choose between repair and replacement, provided that the remedy chosen is not impossible or excessively burdensome for the Seller, taking into account:
  • Of the value of the asset in the absence of the defect,
  • Of the extent of the defect,
  • Of the possibility of exhausting the alternative remedy without inconvenience to the consumer.

Repair or replacement take place:

  • at no cost to the customer
  • within a reasonable amount of time
  • without significant inconvenience to the Consumer.
  • Price Reduction. The Consumer has the right to proportional price reduction or termination of the contract:
  • If the Seller has failed to repair or replace the Product
  • If a conformity defect becomes apparent despite an attempt to restore the Product
  • Whether the lack of conformity is so serious as to warrant price reduction or termination
  • If the Seller has stated or it appears from the circumstances that it will not restore compliance within a reasonable time.

In this case, the Consumer will be entitled to a price reduction proportional to the decrease in value of the good.

The consumer does not have the right to terminate the contract if the lack of conformity is slight and it is up to the Seller, in that case, to prove it. 

  • Termination of Contract. Termination of the contract shall be exercised by direct declaration to the Seller, to be sent to the e-mail address sales@busattimilano.com or by registered mail with return receipt to the registered office of the Seller. 

If the lack of conformity concerns only some of the delivered goods, the contract may be terminated limited to them. 

In case of termination, the Consumer:

  • must return the goods to the Seller at the Seller’s expense,
  • the Seller shall refund to the Consumer the price paid for the good upon receipt of the good or evidence provided by the Consumer as to whether the good has been returned or shipped.

It should be noted that the Legal Warranty applies only to the Consumer, that is, those who purchase products for non-professional purposes and not, therefore, to the Professional.

The right of withdrawal in Article 9 herein remains unaffected.

INTELLECTUAL PROPERTY

It should be noted that all Intellectual Property rights relating to the Site and its contents are owned by Busatti Milano S.r.l. or are legitimately held and used by it by virtue of special agreements.

Consequently, any use of the same by any user of the Site, for purposes other than the mere consultation and/or request for the provision of the services of the Site itself and, consequently, for the purchase of the Products, is prohibited.

The contents of the Site are subject to copyright owned by Busatti.
All rights are reserved.

SITE USE.

Any use of the Site and its contents contrary to the provisions herein is expressly prohibited, and to this end, the Seller reserves any action to protect its rights.

The Seller assumes no responsibility for inefficiencies attributable to force majeure. Force majeure includes, but is not limited to, measures taken by the Public Authorities, strikes by its own employees or by carriers on which the Seller relies, and any other circumstances beyond its control or will.

Busatti may modify, suspend, or discontinue the operation of the Site at any time reserving the right to restrict, suspend, or terminate Customer’s access to the Site if it has reason to believe that Customer has or is in violation of these Terms and Conditions or applicable laws, without any notice or liability on the part of Seller. 

APPLICABLE LAW, ADR/ODR AND JURISDICTION

Contracts entered into online through the Site are governed by Italian law
For all that is not expressly provided herein, the rules of law applicable to the relationships and cases provided for in the contract entered into online by the Consumer and/or Professional with the Seller shall apply.

The Customer may always address a complaint to Busatti by sending a written notice:

  • by registered mail with return receipt: at the Seller’s registered office as indicated in 1. 
  • by e-mail at info@busattimilano.com, or by PEC at busattimilano@pec.it. 

In order to amicably resolve any problems that may arise in relation to a Product purchased through the Site, or for the management of Orders, the Customer is invited to contact Busatti Milano S.r.l. at the following numbers: tel. 02 86996064, fax 02 86452055.

Pursuant to Article 49 of the Consumer Code, the Consumer-Customer may avail himself of the Joint Conciliation procedure, the procedure of which may be initiated if the consumer after submitting a complaint to the company, within 45 days, has not received a response or has received a response that is not satisfactory to him.

Pursuant to Article 14 of Regulation 524/2013 you are informed that in case of a dispute you may file a complaint by means of the ODR platform of the European Union which can be reached at the following link http://ec.europa.eu/consumers/odr/. 

The ODR platform provides an access point for users who wish to resolve disputes arising from online sales or service contracts out of court.

For any dispute between the Seller and the Consumer, the Court of the place of residence or domicile of the Consumer, if located in the Italian territory, shall have jurisdiction.

Any dispute relating to the application, execution, interpretation and breach of the contract entered into online by the Professional with the Seller is subject to Italian jurisdiction and the court of Milan has jurisdiction. 

For the Professional Customer, other than the Consumer natural person, the general regulations on the sale of goods under the Civil Code apply.

BINDING AGREEMENT AND WAIVER

The Seller’s confirmation of the Order and these General Conditions constitute the entire agreement between the Customer and Busatti with respect to the subject matter hereof.

The failure of Seller to exercise any right or provision of these General Conditions shall not constitute a waiver of such right or provision. Should any provision of these General Conditions be held void or ineffective in whole or in part, such voidness or ineffectiveness shall not extend to other provisions of these General Conditions, which shall remain in full force and effect.

CHANGES

The Owner reserves the right to amend these Terms and Conditions at any time to offer new Products or services or to comply with legal and regulatory requirements. 

You will be subject to the policies and terms of the Terms and Conditions from time to time in effect at the time you use the Site. If any provision of these terms and conditions is held invalid, void or for any reason unenforceable, such condition shall not affect the validity and enforceability of the other provisions.

MINORS AND LIMITATION OF LIABILITY

It is represented that Busatti does not sell Products to minors. 

Except in the case of willful misconduct or gross negligence, Busatti will be solely responsible for any direct and foreseeable damage at the time of the conclusion of the contract of sale. Therefore, Busatti will not be liable for any losses incurred, lost profits, or any other damages that are not an immediate and direct result of our breach or that were not foreseeable at the time of the conclusion of the sales contract. 

EXPRESS ACCEPTANCE

Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the User expressly and without reservation accepts the following clauses of the General Conditions: art. 4 Delivery Times and Methods; art. 7 Seller’s Liability; art. 8 Customer’s Obligations; art. 9 Right of Withdrawal; art. 11 Legal Warranty; art. 13 Site Use; art. 14 Applicable Law, ADR/ODR and Jurisdiction.

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Caring for your jewellery

Your Busatti Milano jewel is a precious hand-crafted artefact that deserves special care.

Proper maintenance, along with some small but important tips to remember when you’re wearing it, can protect your jewellery from damage, preserving its original beauty over time.

General everyday care:
Use a jewellery box with compartments to prevent your pieces from scratching each other. In addition, keep each piece separately in its own soft, lined pouch or case, to protect from knocks or rubbing.
Keep exposure to direct sunlight, extreme temperatures and damp to a minimum.
Avoid contact with household chemicals such as fragrances, varnish, hairspray or cleaning products.
Handle with care. Avoid wearing while asleep or during sports and exercise.

Wearing your jewellery:
Busatti Milano jewels are created for special occasions and are not intended for everyday wear: we recommend saving them for events when they can be suitably shown off and admired.

After Sales Service:
Do not hesitate to bring your jewellery in to us regularly to ensure it is properly cleaned, check for loose prongs, or any other issues that may require repair. We will also inspect clasps and settings to reduce the risk of losing gemstones.

General cleaning:
Use a soft, clean cloth for delicate cleaning after every wear.
Every so often, clean your jewellery with a special solution applied with a brush; then rinse in clean water and dry with a soft cloth.

Precious stones:
Do not use abrasive materials or harsh chemical substances that could damage the stones.
To clean, immerse the jewel in warm water with a few drops of detergent and soak for 15 minutes. Then brush gently using a soft toothbrush.
Protect your jewellery from harsh knocks, which can cause the stone to chip or crack.
In some cases, certain stones may require polishing or re-cutting/engraving/etching if they are scratched or dulled due to wear and tear.

Pearls:
If your jewellery includes pearls, avoid exposing them to extreme temperatures as this may dull their natural lustre. Once a year, have the string inspected, and avoid spraying perfume on your pearl jewellery. To clean pearls, simply soak them in a solution of 10% neutral detergent (or lanolin) for 5-10 minutes, then dry with a soft cloth. Keep in a separate pouch if possible.

Metals:
Gold, platinum and titanium are metals subject to oxidation over time. They require cleaning and polishing from time to time. We recommend contacting our customer service directly for regular check-ups and maintenance.

Paperwork:
Keep all paperwork to do with your jewellery, such as certificates of authenticity and valuations, in a safe place.

Insurance:
Consider having your valuable jewellery insured to protect your investment in case of loss, theft or damage.

Conversion chart

To view all the information, scroll down and also to the right.

Inside Circumference (mm) Busatti Milano Size Europe Size US Size UK Size Japan Size
49 9 49 9
50 10 50 K 10
51 11 51 L 11
52 12 52 6 12
53 13 53 13
54 14 54 14
55 15 55 O 15
56 16 56 P 16
57 17 57 8 17
58 18 58 18
59 19 59 R 19
60 20 60 9 S 20
61 21 61 21
62 22 62 10 22
63 23 63 10 ¼ 23
64 24 64 10¾ V 24
65 25 65 11 W 25
66 26 66 11 ½ 26
           
Inside Diameter (mm) Busatti Milano Size Europe Size US Size UK Size Japan Size
15,6 9 49 9
16 10 50 K 10
16,2 11 51 L 11
16,5 12 52 6 12
16,8 13 53 13
17,2 14 54 14
17,4 15 55 O 15
17,8 16 56 P 16
18,1 17 57 8 17
18,5 18 58 18
18,8 19 59 R 19
19,2 20 60 9 S 20
19,5 21 61 21
19,8 22 62 10 22
20 23 63 10 ¼ 23
20,4 24 64 10 ¾ V 24
20,6 25 65 11 W 25
21 26 66 11½ 26

About Busatti Milano

Busatti Milano incarnates the story of a family who have found their ultimate calling in a passion for the art of jewellery.

From its very beginnings in late 1940s Milan, the Maison’s creative message has embraced the diversity of far-off cultures. It draws upon the beauty, evocations and aesthetic forms of the visual arts, reinterpreting these inspirations with the subtle, refined elegance of Milan: the city’s motifs, decorative elements and history.

Each of its creations is the result of a process in which research is vital.
From selecting the rarest, most exclusive stones through to conceiving original, evocative designs, translated into jewels thanks to the artistry and craftsmanship of Italian master goldsmiths.

This world is further enriched by the Maison’s Bespoke services: Busatti The One lets you create your own piece of jewellery, curating every step from design to rendering, through to the final manufacture; meanwhile, the Revamp & Remodel service lets you give your heirloom jewellery a contemporary update, to pass down the generations.

Information request

Write to us and send a message for information or to book an appointment